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UPDATE – 27th March 2020

Dear Family and Friends

Firstly, can we thank you for your understanding, patience and support you have shown over the last few weeks to what has been an extraordinary set of circumstances that the residents, yourselves, the home and the wider society has had to face.

Each day seems to present additional challenges and as such things never stand still but we are continually reviewing our procedures to keep pace with these and working hard to maintain deliveries, calls and wider contacting process.

This week we have had to implement the next stage of our protocols resulting in residents having to stay in their rooms due to a resident showing some symptoms that could have been Covid-19. It now seems likely that these were just linked to other health issues, their temperature has quickly returned to normal and the medical professionals confirmed that the person didn’t reach the criteria of requiring testing. However, as an additional precaution we have left the escalated protocol in place for a short period.

All residents continue to have daily attention from their care and support staff and in addition, the activity staff are undertaking walks out with the residents to ensure their physical/emotional well-being is maintained as best as possible in these very difficult circumstances.

This incident acted as a good practice for situations that may escalate in the future and as a company we were pleased to see that the protocols we have put in place worked extremely well. We had already been very proactive in obtaining the required Personal Protective Equipment (PPE) in case of an incident and we were commended by the Ambulance crew that attended for the procedures undertaken and the level of PPE that we had put in place.

We continue to do all we can to look after your loved ones and once again thank you for your understanding and co-operation.

Directors and Management
Carlton Hall

 


 

UPDATE – IMPLEMENTATION OF STAGE 3

Due to an escalation of suspected cases or individuals starting to self isolate the decision has been taken to close the site as of 4pm today (Thursday 19th March).

We hope you understand that whilst we would have liked to have kept open till Sunday this is now not possible.

We will be setting up Skype and telephone protocols over the next few days and we would ask for your patience.

We will keep you updated, be transparent in our approach and facilitate social contact as much as we are able to.

 


 

UPDATE – IMPLEMENTATION OF STAGE 3

As we enter the next stage of the Corona virus pandemic, it has become necessary to escalate our procedures to protect the well-being of our residents, your family.

Starting from Monday 23rd March 2020 we have taken the decision to lock down Carlton Hall Care Village. This will include closure of the Olive Tree Coffee House and confine the bungalow residents to the Carlton Hall Village site. The current restrictions on visiting 10am-4pm remains in force ending at 4pm on Sunday 22nd March 2020.

However during the next few days we would ask that you only visit if it is for an essential reason and if not then not to attend the site.

To protect life, we will be limiting access to the home, the only exception will be Staff, Clinicians and essential deliveries. This means you will not be permitted to visit your relative. We will be introducing Skype to allow you to see and interact with your family. You can also speak to them on the phone. Further information booking Skype calls and times for phone calls will follow in the next few days.

We will be increasing our hand sanitisers around the home, to minimise the spread of infection. We are training all support staff to enable them to assist in the home, should this become necessary. Staff attending the site will have to make daily declarations regarding themselves, and their families health and be temperature checked prior to entering the service.

From Monday 23rd March 2020 we will monitor all visitors to the site at the main entrance gate. The gate will be manned between the hours of 0645 and 2215, all other gates will remain locked. As bungalow residents will also be in lock down, they will be permitted to visit their family members in the Hall. Should a bungalow resident decide to leave the site against, our strong recommendation, they will be required to self-isolate for seven days in their bungalow, on their return.

We will continue to take advice from the Government and Healthcare professionals. Please be assured that we will endeavour to protect your family from Covid-19 to the best of our ability. This will be a very difficult time for residents, relatives and the wider staff team. We ask for your support and understanding in the decisions we have made, in the interests of preserving life of some of the communities most vulnerable citizens.

Your sincerely
Directors and Management

 


 

UPDATE – IMPLEMENTATION OF STAGE 2

As the Corona Virus has now begun to spread, we do NOT have any cases within our residents or staff team, however as a precaution for our residents we are starting to implement stage 2 of our protocol as follows:
Please be aware that with effect from Monday 16th March we are now:

  • Restricting all visitors to the home between the hours of 10am-4pm each day.
  • All visitors need to report to the main reception in the Orangery to be checked in. Please note that the access code to the other areas of the home have been changed so visitors cannot enter without first checking in at Orangery reception.
  • All visitors to the home that require access beyond the Main Reception to complete a simple questionnaire based on 111 guidance.
  • All visitors to the care home are required to use the hand sanitisers in the reception before proceeding into the care home.

The protocol will be progressed to further stages entailing further requirements or restrictions if and when the virus spreads. Each time we escalate we will inform residents and their families if any of the new requirements or procedures directly affect them. These may include further restrictions, temperature tests on entry to site, restricting movements between different areas of the site and care home and so on.

We all hope that these later stages will not be required but we have to be prepared just in case and we hope that you will be reassured that if matters do escalate with this virus then we are ready to escalate our plan of action accordingly.

Yours Sincerely

Directors and Management

 


 

Carlton Hall Care Village is presently free of Coronavirus.

However in the interest of, our residents’ well-being, Carlton Hall has drawn up, in conjunction with the NHS guidelines, a four stage protocol plan to deal as best as possible with any escalation of this virus outbreak.

Stage 1 of this protocol has already been instigated and includes requirements such as:

  • Increased stock of sanitiser products and related protection garments
  • Staff requirement to wash hands every half an hour
  • All visitors to the care home are asked to use the hand sanitisers in each of the receptions before proceeding into the care home
  • Increased supply of certain food stocks

The protocol will be progressed to further stages entailing further requirements or restrictions if and when the virus spreads.

Each time we escalate we will inform residents and their families if any of the new requirements or procedures directly affect them such as reduced visiting hours, temperature tests on entry to site, restricting movements between different areas of the site and care home and so on.

We all hope that these later stages will not be required but we have to be prepared just in case and we hope that you will be reassured that if matters do escalate with this virus then we are ready to escalate our plan of action accordingly.

Yours Sincerely

Directors and Management